Privacy Policy

Last updated: 5 October 2026

RAA Properties respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains what information we may collect when you use our website, submit an enquiry, contact us about a property, create an account or otherwise interact with RAA Properties.

Our website is operated by RAA Properties, Namibia.

Website: www.raaproperties.com.na

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Telephone or mobile number
• Email address
• Property enquiry details
• Information submitted through contact or enquiry forms
• Information relating to a property you wish to buy, sell, rent or let
• Account or profile information where website registration is available
• Any other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit the website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Approximate location derived from technical data
• Website usage and interaction information

This information may be used for website security, performance monitoring, analytics and improving the user experience.

2. Property Enquiries and Contact Forms

When you submit an enquiry regarding a property or contact RAA Properties through the website, we may collect the information entered into the relevant form.

We use this information to:

• Respond to your enquiry
• Provide information about properties
• Arrange property viewings
• Contact you regarding buying, selling, renting or letting property
• Provide requested real-estate services
• Follow up on enquiries
• Maintain appropriate business records

Submitting an enquiry does not obligate you to purchase, rent or sell any property.

3. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used to:

• Remember website preferences
• Maintain login sessions
• Improve website performance
• Support security features
• Analyse website traffic
• Improve the browsing experience

Where user accounts are available, additional cookies may be used to maintain login information and account preferences.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. User Accounts

Where users are permitted to register or create profiles, we may store the personal information provided within the user’s account.

Registered users may be able to view or update certain profile information. Website administrators may also access account information where necessary for administration, support or security purposes.

5. Comments

If comments are enabled on any part of the website, we may collect the information entered into the comment form together with the visitor’s IP address and browser information for spam prevention and website security.

Where applicable, an anonymised version of an email address may be supplied to the Gravatar service to determine whether an associated profile image exists.

The Gravatar service is operated by Automattic and is subject to its own privacy policy.

6. Images and Media

Property photographs and other media may be displayed on this website for marketing purposes.

Users who are permitted to upload images should avoid uploading photographs containing embedded GPS or precise location metadata unless this is specifically required.

Visitors may be able to download publicly displayed images and, depending on the file, may be able to extract metadata contained in those images.

7. Property Location Information

For security and privacy reasons, RAA Properties may choose not to publish the exact street address or precise location of a listed property on the public website.

General location information such as the suburb, town, city or surrounding area may be displayed for marketing and search purposes.

Exact property information may be provided to genuine prospective buyers or tenants where appropriate.

8. Embedded Content and Third-Party Services

Pages on this website may contain embedded or linked content from third-party services, including maps, videos, social-media platforms, property tools or other external websites.

These third parties may collect information, use cookies or track interaction with their services in accordance with their own privacy policies.

RAA Properties does not control the privacy practices of third-party websites and services.

9. How We Use Personal Information

Personal information may be used to:

• Respond to enquiries
• Communicate with buyers, sellers, landlords and tenants
• Arrange property inspections or viewings
• Provide property marketing and real-estate services
• Maintain client and enquiry records
• Improve the website and our services
• Protect the website against misuse, fraud or security threats
• Meet administrative, regulatory or legal requirements
• Communicate regarding services you have requested

We do not use personal information for purposes that are unrelated to our legitimate business activities without an appropriate basis for doing so.

10. Who We May Share Information With

We do not sell personal information.

Information may be shared where reasonably necessary with service providers that assist us in operating the website or providing our services, including:

• Website hosting providers
• Email service providers
• Website security and spam-prevention services
• IT and website support providers
• Analytics providers, where enabled
• Professional advisers where necessary
• Relevant authorities where disclosure is legally required

Service providers may process information only to the extent necessary to provide their respective services.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

Users should therefore avoid submitting highly sensitive information through ordinary website enquiry forms unless specifically requested.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to property enquiries
• Managing ongoing client relationships
• Maintaining transaction and business records
• Meeting legal, regulatory, accounting or administrative requirements
• Resolving disputes or enforcing agreements

Website account information may remain stored while an account remains active unless deletion is requested or retention is otherwise required.

13. Your Rights and Requests

You may contact RAA Properties to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of information where appropriate
• Updating of your contact information
• Withdrawal from marketing communications
• Information regarding how your personal information is being used

Certain information may need to be retained where required for legitimate administrative, contractual, security or legal purposes.

14. Marketing Communications

Where you have requested information from RAA Properties or provided your details in connection with a property enquiry, we may contact you regarding that enquiry or closely related services.

Where marketing communications are sent, you may request that we stop sending them at any time.

15. External Links

Our website may contain links to external websites.

RAA Properties is not responsible for the content, security or privacy practices of websites operated by third parties. We recommend reviewing the privacy policy of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology or business practices.

The latest version will be published on this page together with the date of the most recent update.

17. Contact RAA Properties

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

RAA Properties
Windhoek, Namibia
Email: raaproperties@iway.na
Telephone: +264 81 124 0427
Website: www.raaproperties.com.na